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Refund Policy

REFUND POLICY
To request a refund, please email support@omenterpriseusa.com. We want you to love your purchase, if you are not completely satisfied, we gladly accept most returns by mail and in stores within 15 days of purchase for free. If return is within 30 days, you may receive in-store credit only. Exceptions may apply. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Return by mail: Items purchased online can be returned by mail. You are responsible for return shipping charges.

Return Instructions: All returns must include a tracking number (USPS, UPS, FedEx). Please provide us with the tracking number for your return. Failure to do so may delay the processing of your return/credit.

Exchanges: At this time, we do not accept exchanges.

Return Address:
470 Bonnie Lane
Elk Grove Village,
IL 60007

*Please note that we are not responsible for lost packages sent using your own shipping method. We strongly suggest using a trackable and insured shipping service. Shipment costs are nonrefundable.

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